Terms and Conditions - Returns & Refunds

Cooking Class Terms and conditions - Cancellations, Refunds and Transfers:

  • Please be aware that Cooking classes are non-refundable
  • If you need to cancel or reschedule a class booking you will need to email info@HeartofHall.com.au.
  • Cancellations received more than 14+ days of your booked class are entitled to reschedule into another class without charge. A refund will not be provided.
  • Cancellations received between 7 to 14 days of your booked class are entitled to reschedule into another class but will incur an administration fee of 35% of the class price. A refund will not be provided.
  • We are sorry but we cannot accept cancellations made less than 7 days before your booked class. In the event that you are unwell or can’t make it for any reason then we ask that you send someone in your place– just let us know your friends’ name and contact details via email or telephone.
  • In the unlikely event that a class is cancelled or rescheduled by Heart of Hall, Heart of Hall will aim to notify you no later than 48 hours before the class and will offer you the choice of an alternate booking (date/time/class), a gift voucher of equivalent value, or a full refund.

 ***In light of the uncertainty provided by COVID-19, for any class bookings purchased between March 16th 2020 and April 16th 2020 (purchase date and not class date), rescheduling administration fees will be waived and rescheduling will be allowed until 3 days ahead of the booked class for any circumstances related to COVID-19.
As per our above standard policy, for any classes cancelled by Heart of Hall for any reason you will be offered the choice of an alternate booking (date/time/class), a gift voucher of equivalent value, or a full refund.
The above are all aimed to ensure you can continue to book future classes with confidence amid the uncertainty of COVID-19.

 Gift Voucher Terms and conditions:

  • Please be aware that Gift Vouchers are non-refundable, not redeemable for cash and cannot be returned for a cash refund.
  • Gift cards purchased before 1st of November 2019 have a 12 month expiry date.
  • Gift cards purchased on 1st of November 2019 or after have a 36 month expiry date.
  • Any gift cards given as part of a special offer and not directly purchased may have shorter expiry dates as specified on the voucher


Retail items Terms and conditions:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@heartofhall.com.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@heartofhall.com.au and send your item to: 17 Hall Street Newport Victoria AU 3015.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to: 17 Hall Street Newport Victoria AU 3015

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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